Cancellation & Refund Policy

We Do Astro sells digital products and services: the Astro Vastu Kundli and the Advanced Astro Report (generated automatically by our software), tokens (prepaid credits for reports), library storage packs and, where offered, online consultations. Reports are produced and made available to you instantly / electronically after a successful payment or token spend.

Because digital reports are generated and delivered immediately, an order for a report cannot be cancelled once payment is confirmed and the report has been generated.

Consultations / appointments (if offered) may be cancelled or rescheduled up to 24 hours before the scheduled time for a full refund or a free reschedule. Cancellations within 24 hours of the appointment, or no-shows, are not eligible for a refund.

Delivered digital reports, tokens and storage packs are non-refundable. However, we will provide a full refund (or, for a token spend, return the tokens) in these cases:

• Duplicate / accidental payment, you were charged more than once for the same order.
• Non-delivery / technical failure, payment was deducted but the product was not delivered and we are unable to deliver it.
• Incorrect charge, you were charged an amount other than the price shown at checkout.

Refunds are not given for:

• disagreeing with, disliking or not believing what a report says, or a report not giving the result you hoped for. Reports are calculations, not advice or a promise (see our Terms of Service);
• wrong birth details entered by you (please check them on the confirmation screen before paying);
• tokens already spent, or unused tokens and storage slots you no longer want;
• anything you bought or did elsewhere because of a report, such as gemstones, metals, threads or a tattoo. We do not sell these and are not responsible for them;
• a kundli that was generated while your library was full and so was not saved to your library (it is still delivered, and you can download it).

Email wedoastro@gmail.com within 7 days of the transaction, with your order ID / payment reference and a short description of the issue.

Approved refunds are returned to your original payment method through our payment gateway (Razorpay). Once approved, refunds are typically credited within 5–10 business days; the exact time depends on your bank or payment provider. We do not charge any fee for processing an approved refund.

For any question about cancellations or refunds, see our Contact page or write to wedoastro@gmail.com.